Terms and Conditions

1. Introduction

Welcome to Crowning Glory Hairdressing. These Terms and Conditions ("Terms") govern your use of our website and booking services. By accessing our website or making a booking, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting.

2. Definitions

• "We", "Us", "Our": Refers to Crowning Glory Hairdressing
• "You", "Your", "Customer": Refers to the individual accessing our website or using our services
• "Services": Refers to hairdressing services offered by Crowning Glory Hairdressing
• "Website": Refers to our website and online booking platform
• "Booking": Refers to an appointment reservation made through our website

3. Booking Services

3.1 Making a Booking

When making a booking through our website, you agree to:

• Provide accurate and complete information
• Provide a valid email address and phone number
• Arrive on time for your appointment
• Notify us as soon as possible if you need to cancel or reschedule

3.2 Booking Confirmation

Your booking is confirmed when you receive a confirmation email with your booking reference. We reserve the right to refuse or cancel any booking at our discretion, including but not limited to:

• If the service is unavailable
• If you have provided incorrect or fraudulent information
• If there is an error in the booking system
• If you have previously violated these Terms

3.3 Multi-Bookings

When booking multiple services in a single session:

• All services must be scheduled for the same date and time
• Services will be performed consecutively
• The total duration will be the sum of all individual service durations
• All services share the same booking reference
• Payment is required for the total amount of all services

4. Cancellation and Rescheduling

4.1 Cancellation by You

You may cancel your booking at any time. We request that you provide at least 24 hours' notice for cancellations. To cancel, please contact us directly or use the cancellation link in your confirmation email.

4.2 Rescheduling

You may reschedule your appointment subject to availability. We recommend contacting us as soon as possible to secure your preferred alternative date and time.

4.3 Cancellation by Us

We reserve the right to cancel your booking in exceptional circumstances, including but not limited to:

• Illness or emergency
• Unforeseen circumstances beyond our control
• Technical issues with our booking system

In such cases, we will contact you as soon as possible and offer to reschedule your appointment or provide a full refund.

5. Payment Terms

5.1 Payment Methods

We accept the following payment methods:

• Cash: Payment in cash at the time of service
• BACS: Bank transfer payment (details provided upon booking confirmation)

5.2 Payment Timing

Payment is due at the time of service unless otherwise agreed. For BACS payments, payment must be received within 48 hours of the appointment date.

5.3 Pricing

All prices are displayed in British Pounds (GBP) and are inclusive of VAT where applicable. We reserve the right to change our prices at any time, but price changes will not affect confirmed bookings.

5.4 Refunds

Refunds will be considered on a case-by-case basis. Generally:

• Full refunds may be provided for cancellations made with at least 24 hours' notice
• Partial refunds may be considered for cancellations made with less than 24 hours' notice
• No refunds will be provided for no-shows or cancellations made after the appointment time
• Refunds for unsatisfactory services must be requested within 48 hours of the service

6. Service Provision

6.1 Service Standards

We strive to provide high-quality hairdressing services. However, results may vary depending on:

• Hair condition and type
• Previous treatments or colouring
• Client expectations and preferences
• Natural hair characteristics

6.2 Consultation

A consultation may be required before certain services, particularly for colour treatments or major style changes. During the consultation, we will discuss your requirements and assess your hair condition.

6.3 Allergies and Medical Conditions

You must inform us of any allergies, medical conditions, or sensitivities that may affect the service before your appointment. We cannot be held responsible for adverse reactions if you fail to disclose such information.

7. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability for any claim shall not exceed the amount paid by you for the specific service
• We are not responsible for any damage to personal property brought onto our premises
• We are not liable for any loss or damage resulting from your failure to follow our instructions or advice

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Crowning Glory Hairdressing or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

9. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems or networks
• Interfere with or disrupt the operation of our website
• Transmit any viruses, malware, or harmful code
• Use automated systems to make bookings (bots, scrapers, etc.)
• Make false or fraudulent bookings
• Harass, abuse, or harm our staff or other customers

10. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics or public health emergencies
• Government actions or regulations
• War, terrorism, or civil unrest
• Strikes or labour disputes
• Technical failures or internet outages

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after any changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

15. Contact Information

If you have any questions about these Terms, please contact us:

16. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including but not limited to:

• Your rights under the Consumer Rights Act 2015
• Your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Your right to receive services with reasonable care and skill

For more information about your consumer rights, visit www.gov.uk/consumer-protection-rights.